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For Callers with a Speech Disability

Arkansas Relay Service not only offers relay services for deaf or hard-of-hearing consumers but also for consumers with a speech disability. People with hearing and speech disabilities use the phone like everyone else – to find out about a product, make an appointment, reach a teacher, call a parent with a birthday party invitation, or simply to be neighborly.

Two services that are available for callers with a speech disability are:

Speech-to-Speech (STS)

Speech-to-Speech (STS) allows a speech-disabled person to voice his/her conversation. A specially trained STS operator repeats the words of the person with a speech disability or synthesizer output to the other person. No special equipment is needed to use this service.

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Hearing Carry-Over (HCO)

Hearing Carry-Over (HCO) allows a caller with a speech disability to type his/her conversation for the Communication Assistant to read aloud to the standard telephone user. The HCO user can listen to the standard telephone user. A teletypewriter device (TTY) may be needed to use this service.

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