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Speech-to-Speech (STS)

Dial 711 or 866-656-2966
STS Customer Service: 877-787-1989 (24 hours)

Specially trained STS Operators serve as the speech-disabled user's voice and repeat his/her responses to the called party. Arkansas Relay's unparalleled equipment and exceptional Speech-to-Speech (STS) operator training ensure that speech-disabled users will be heard and understood. There may be instances when an STS user will be asked to repeat his/her message to ensure that it is relayed correctly. As an added benefit, Arkansas Relay can permanently establish your call type as Speech-to-Speech.


Enhanced STS Service
New Service!

Click to go to My Email Set Up

My Email Set Up

In order to speed up the set-up of the call, Arkansas Relay now offers STS email set-up. My Email Set Up feature allows STS users to go online and type information including:

Then you simply click a button to submit your message to Arkansas Relay STS at least TWO HOURS before the call.

Click here to read My Step-by-Step Instructions  

My Support - 877-787-1989

A dedicated customer support for STS users. This new support for STS is standing by to assist STS users or organizations serving STS users with basic information about STS, filling out customer profiles, and other Arkansas Relay features designed to support STS customers and their callers.

The NEW STS customer service number is 877-787-1989 and hours of operation are 24 hours a day, 7 days a week.

(Please note that while some providers are charging their States a per-minute rate for this service, Arkansas Relay is bringing this to you for free with no per-minute charge.)

Register Your Speech-to-Speech Contact Information -
Call STS Customer Support: 877-787-1989

No more missed calls because someone doesn’t know when and where to reach you!

Registering your contact information is an easy way to inform people who call you about when and where to reach you.

Click to download STS Profile Form PDF

To register contact locations, phone numbers, and the days and hours you can be reached at each location, click here to download the profile form (PDF) or call STS Customer Service (877-787-1989) and choose a password that you can give to individuals who call you. You can register home, work, and weekend getaway contact information. Those who want to call you just dial the Arkansas Relay STS number (866-656-2966) and give the relay operator your name and password. The relay operator will look up your contact information and hours of availability and connect the call.

My Name     My Places

Receiving calls is now easier than ever for STS users with My Name and My Places.

Once STS users register My Name, voice callers can simply call and ask for the STS user directly by name without having to provide the telephone number.  

STS users can also be reached at multiple numbers. Simply add multiple telephone numbers and hours of availability and we will do the rest. When voice users call, we’ll simply reference the STS user’s “My Places” to see the registered phone numbers. Different numbers can be added for certain times of the day and days of the week.

Contact My Support for more information at 877-787-1989

My Saved Messages

Imagine spending time dictating a message for an answering machine and then getting a busy signal and being unable to leave that message.  This is even more frustrating for STS users for whom it may take 15 minutes to dictate that message.

With My Saved Messages, the STS operator can help. Upon request, the STS relay operator can copy any messages desired onto the Customer’s Profile for 24 hours. When the STS user would like to try again, they simply redial STS and ask to retrieve saved messages.  After 24-hours the message copied into the profile is automatically deleted from the system.

Contact My Support for more information at 877-787-1989.

My Style

STS users are allowed to determine how we support them. Whether the STS user would like the STS relay operator to re-voice the entire conversation or simply repeat upon request, we will provide STS that meets the customer’s needs.

Contact My Support for more information at 877-787-1989.

My Phonebook

Your profile can store up to 30 speed dial numbers in a STS user's phonebook. To place a call, the STS user simply asks for a caller by name.

Contact My Support for more information at 877-787-1989.

Click here to read My FAQs

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