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Speech-to-Speech FAQs

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What kind of information should I include?
To ensure that STS Relay Service has the right call information, you must provide either your customer profile information or the phone number you’ll be calling from. You may also include:

Can I use this feature to request a specific STS operator?
No. We cannot accept requests for specific operators.

Can the STS operator make calls or leave messages for me without me calling in?
Federal and state regulations require that we help in real time; therefore, we cannot make calls for you when you are not on the phone.

STS operators can leave messages on answering machines for you. If you want to leave a message, you must call the STS relay operator and be on the line when the call is completed.

Can I make a reservation for a STS call?
No. All calls are on a first-come basis.

Is this information confidential?
Yes. The information in your My Set Up Email will be used only to assist you in processing calls. This information is automatically deleted after 24 hours of being entered.

When a STS user includes several items in the email, can he/she prompt the STS relay operator to voice the items when applicable beyond the prepared greeting?
Yes. The STS user can include items such as account numbers or prescription numbers and prompt the STS operator to voice the information. The STS user listens to the information being given and the other person on the line responds directly to the STS user.

What is the difference between Household Profile and Customer Profile?

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