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What is Relay Service?

View video: How the Relay Service Works

Arkansas Relay Service is a statewide service that connects standard (voice) telephone users with deaf, hard-of-hearing, deaf-blind, speech-disabled, or late-deafened people who use text telephones (TTYs) or voice carry-over (VCO) phones.

This service allows TTY or VCO users to communicate with standard telephone users through specially trained Communication Assistant.  Calls can be made to anywhere in the world, 24 hours a day, 365 days a year with no restrictions on the number, length, or type of calls.

All calls are strictly confidential and no records of any conversations are maintained. Anyone wishing to use Arkansas Relay simply dials the relay number to connect with a Communication Assistant. The Communication Assistant will dial the requested number and relay the conversation between the two callers.

Benefits of Relay Service

Arkansas Relay Service uses state-of-the-art technology to bring relay
services to customers.  With Arkansas Relay, you can:

The Relay Service routinely monitors performance to ensure continuously
high quality services.

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