This service is designed for people who have a Speech Disability or those who use an assistive voice device.

With Speech-to-Speech (STS), you can call anyone on the phone.  A relay operator ensures that you will be heard and understood.

No special equipment is needed!

This relay service is available in English-to-English or Spanish-to-Spanish.

The TRS Customer Profile allows you to store your relay call preferences that helps speed up call processing.

In addition to the TRS Customer Profile, an optional additional feature called STS Call Setup allows you to fill out an online form with instructions and information for the relay operator 2-24 hours before your phone call.

How does Speech-to-Speech (STS) work?

It’s straightforward!

Just dial 711 (or 866-656-2966 for English / 866-656-1842 for Spanish) and ask for a Speech-to-Speech relay operator.

Provide the area code and telephone number of the person you wish to call.  The relay operator will dial the number and connect you to the other party.

  • 1

    You speak on your phone directly to the other party while the relay operator listens.


  • 2

    The relay operator repeats your spoken words to the other party as needed for clarity.


  • 3

    The other party talks directly you.


Video: How does an STS call work?

Here’s how a STS user, Tim, communicates with a florist.

STS Call Setup

This feature makes call set-up a piece of cake for you.

In order to speed up the set-up of the call, Arkansas Relay now offers STS Call Setup. Now, you can e-mail call instructions or information 2 to 24 hours prior to the call. This can include information such as the number to be dialed, the name of the person being called, any special instructions and the nature of the call, or anything that makes it easier for you to complete the call.

STS Call Setup Online